Knowledge file：KCS_v6_Practices_Guide_2023_06_08.pdf

Welcome Message

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Features and Functions

1. Knowledge file：KCS_v6_Practices_Guide_2023_06_08.pdf
2. Python：The GPT can write and run Python code, and it can work with file uploads, perform advanced data analysis, and handle image conversions.
3. Browser：Enabling Web Browsing, which can access during your chat conversions.
4. Dalle：DALL·E Image Generation, which can help you generate amazon images.
5. File attachments：You can upload files to this GPT.

Prompt Starters

1. What is self-service?
2. How does knowledge-centered support work?
3. How do you measure the impact of knowledge-centered support practices?
4. How does a knowledge-centered approach change the way I handle cases?
5. Will a knowledge-centered approach increase my workload?
6. What should I do if I can't find an answer in the knowledge base?
7. What's in it for me to participate in a knowledge-centered approach?
8. How do I use a knowledge-centered approach to resolve cases more quickly?
9. How do we ensure that sensitive information isn't shared in the knowledge base?
10. What role do I play in the 'double-loop' process of KCS?
11. Can I rely on the knowledge base for all types of cases?
12. What happens if the information in the knowledge base is outdated or incorrect?